Privacy Policy

This Privacy Policy explains how Fetch and Frolic NY (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our pet care services, visit our locations, or interact with our website and other online services (collectively, the “Services”). We are committed to protecting your privacy and handling your information in accordance with applicable U.S. laws.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Schedule or purchase grooming or other pet care services
• Create an account or fill out forms on our website
• Subscribe to newsletters or marketing communications
• Contact us by phone, email, online form, or in person

This may include:

• Contact information: name, address, email address, phone number
• Pet information: pet’s name, species, breed, age, health and behavioral notes, vaccination status, and grooming preferences
• Account information: username, password, and any preferences you set
• Payment information: payment card details and billing address (processed via secure third-party payment processors; we do not store full card numbers)
• Communication content: messages, feedback, reviews, and any other information you choose to provide

1.2 Information Collected Automatically

When you use our website or online Services, we may automatically collect:

• Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and the dates and times of visits
• Cookies and similar technologies: We use cookies and similar tools to recognize your browser or device, remember your preferences, and understand how our website is used

You can control some cookie settings through your browser, but disabling cookies may affect certain site features.

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors, booking platforms, or scheduling tools you use to arrange services
• Social media platforms (if you interact with our pages or choose to log in or communicate with us through them)
• Marketing and analytics providers that help us understand user behavior and improve our Services

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our pet care services, appointments, and customer accounts
• To process payments and complete transactions
• To communicate with you about appointments, service updates, changes to policies, and important notices
• To respond to your inquiries, requests, and customer service needs
• To personalize your experience and remember your and your pet’s preferences
• To send you marketing communications, promotions, and special offers (where permitted by law and your choices)
• To operate, maintain, secure, and improve our website and Services
• To conduct analytics, reporting, and business planning
• To comply with applicable legal obligations, enforce our terms and policies, and protect our rights, safety, and property, as well as that of our customers and the public

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as:

• Payment processing
• Appointment scheduling and booking
• Website hosting, data storage, and security
• Email delivery and marketing support
• Analytics and customer support

These providers are authorized to use your information only as necessary to perform services for us and are expected to protect it appropriately.

3.2 Business Transfers

In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer your information to another entity, in which case we will require that entity to respect this Privacy Policy or notify you of any changes.

3.3 Legal Requirements and Protection

We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our agreements, terms, and policies
• Protect the rights, property, or safety of Fetch and Frolic NY, our customers, pets in our care, or others

3.4 With Your Consent

We may share your information for any other purpose disclosed at the time of collection, with your consent or at your direction.

4. Advertising and Google Services

We may use Google advertising and measurement services, such as Google Ads, to understand how visitors find us and to show relevant ads on other websites. Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to this website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the internet.

These cookies are only set after you choose “Accept” in our cookie banner. You can change your choice at any time using the “Cookie Preferences” link at the bottom of every page. You may also opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info. To learn more, see how Google uses information from sites that use its services.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services and complete the purposes described in this Policy
• Maintain business and financial records
• Resolve disputes and enforce agreements
• Meet legal and regulatory requirements

When information is no longer needed, we will delete, de-identify, or anonymize it in a reasonable manner.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

7.1 Updating Your Information

You may request to review, update, or correct certain personal information by contacting us using the details in the “Contact Us” section below. If you have an online account, you may also update some information directly through your account settings.

7.2 Marketing Communications

You can opt out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your use of the Services (such as appointment reminders or policy updates).

7.3 Cookies and Tracking Technologies

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it as soon as possible. If you believe we may have collected such information, please contact us.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Fetch and Frolic NY. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

10. International Use

Fetch and Frolic NY is based in the United States, and our Services are intended for customers in the U.S. If you access our Services from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes will be effective when posted unless otherwise stated. Your continued use of the Services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Fetch and Frolic NY
Phone: +1 718 278 7811
Address: 37-03 Broadway, Astoria, NY 11103, United States
Online: our contact form

Please do not include sensitive information (such as full payment card numbers) in your messages.